Frequently Asked Questions
AABOUT MEDICAL ALERT JEWELRY
It is a jewel that contains a medical symbol that allows emergency personnel to know that you have a medical condition. The medical jewelry contains information about your health and yourself.
Medical alert bracelets or necklaces should be worn by any woman who suffers from chronic illnesses, food or drug allergies or who is taking multiple medications.
The purpose of medical alert jewelry is to make your health condition known to any medical personnel, even if you are not able to communicate it yourself. This can save your life, as you will be able to quickly receive treatment adapted to your condition.
Just like regular jewelry, you can have several different medical alert bracelets or pendants, and change them according to your outfit or mood. In this way, your medical alert jewelry will become part of your daily life.
Of course! Sofiancy's jewelry can be engraved without the medical logo, allowing you to customize it to your taste.
The engraving will always be free.
SSHIPPING + DELIVERY
We are based in the beautiful city of Montreal, Canada!
Standard orders to Canada and the United States will never have any customs duties.
All international orders are subject to customs duties, VAT and handling fees, for which we are not responsible.
YES! We offer FREE shipping to Canada and the US on all orders over $65 CAD after discounts and promo codes.
Free shipping is not currently available to destinations outside of Canada and the US. Please read our Shipping Policy
All personalized medical alert jewelry, custom jewelry and accessories are made to order at the time of purchase. The estimated dispatch date will be indicated on each product page.
Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.
The time it takes for your order to arrive will depend on your location. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Please read our Shipping policy
If your tracking number indicates that your package has arrived but you have not received anything, please visit our delivery policy
If we can reuse your personalized charm and you return it to us within 30 days from the date of receipt, in new and unworn condition, we will exchange it for another model of equal or lesser value. Certain conditions apply, please read our Return Policy.
cCUSTOMER CARE
We love that you're gifting our pieces! Your order will automatically include a pouch for gifting. You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. We love surprises!
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration. Treat your medical alert jewelry with love and care, and they'll keep sparkling for you!
We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at sofia.d@sofiancy.com.
Just like regular jewelry, you can have several different medical alert bracelets or pendants, and change them according to your outfit or mood. In this way, your medical alert jewelry will become part of your daily life.
For more information on becoming a Sofiancy retailer, please contact sofia.d@sofiancy.com with details about your business and store.
Worldwide Shipping
Free Shipping Over 65$ to U.S & CA
Beautiful Packaging
Personalized packaging, pouches and medical alert card for each order.
Crafted With Care
Assembled, packaged and engraved with love.