LIVRAISON GRATUITE de plus de 65 $CAN sur toutes les commandes de CA & US

Shipping Policy

Shipping Options

These times don’t include the time it takes to make your piece; check product listings for estimated time before your piece ships. This page only reflects shipping transit times and pricing.

*The prices below are indicated in Canadian dollars*

CANADA                                                     11$


3-6 Business Days

ORDERS OVER 65$                           FREE

UNITED STATES                                     11$ 


4-6 Business Days

ORDERS OVER 65$                           FREE

INTERNATIONAL                                   11$ 


10-20 Business Days

ORDERS OVER 22$                           FREE

Receiving Your Order

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

Sofiancy is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is still nowhere to be found, please contact us at

How can I return an item?


If we can reuse your personalized charm and you return it to us within 30 days from the date of receipt, in new and unworn condition, we will exchange it for another model of equal or lesser value.*Please note*

  • We will reuse your personalized charm on the new model.
  • If the new design costs a little more, you will have to pay the difference.
  • Shipping fees will be applied
  • If we cannot reuse your personalized charm (e.g. if it is not compatible with the new design), the full price of the product will be applied.
  • we do not provide return labels. All shipping and handling charges are non-refundable.

Items showing obvious signs of wear or alteration by a jeweler other than Sofiancy will not be accepted.


We are happy to refund non-personalized/ Engraved purchases that are returned within 30 days from the date of receipt of your product. 
Returned items must be:
  • Unworn and in new condition
  • In their original packaging
  • Sale items, personalized / engraved items are FINAL SALE

Once your return is received and checked, a refund will be issued to you within 2 weeks to the same form of payment. 
If your order was paid using a gift card, you will be credited back on a gift card. 

Please note, we do not provide return labels. All shipping and handling charges are non-refundable.

If you have any questions, please feel free to contact us.

sofiancy medical alert shipping
Worldwide Shipping
Free Shipping Over 65$ to U.S & CA

sofiancy medical alert packaging
Beautiful Packaging
Personalized packaging, pouches and medical alert card for each order.

sofiancy medical alert packaging
Crafted With Care 
Assembled, packaged and engraved with love.

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