Frequently Asked Questions

It's a piece of jewelry that contains a medical symbol and your medical information in order to let emergency personnel know that you have a medical condition.

A medical ID bracelet or necklace should be worn by any woman with chronic illnesses, food or drug allergies, or taking multiple medications.

The purpose of medical alert jewelry is to inform medical personnel of your condition, should you be unable to communicate it yourself. This can save your life, as you will be able to receive prompt treatment for your condition.

Just like a regular piece of jewelry, you can have several different medical ID bracelets or necklaces, and change them according to your outfit or mood. This way, your medical alert jewelry will become part of your daily life.

Of course! Sofiancy's jewelry can be engraved without the medical logo, allowing you to customize it to your taste.The engraving will always be free.

We are based in beautiful Montreal, Canada! All orders are shipped by us from our small office in Montreal. Standard orders to Canada and the US will never have duties. All international orders are subject to import duty taxes, VAT and handling fees, which we are not responsible for.

Your order is being prepared specially for you and are made-to order! Engraving takes time, all engravable pieces may take up to 3 weeks for your order to fully process before shipping. If your order contains engravable pieces and non-engravable pieces, the entire order will process and ship together.

Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

Engraved items are FINAL sale and are not eligible to be returned. Before submitting your order, please check that all information entered is accurate on your engraved piece.

We' re thrilled that you are giving our products as a gift! Your order will automatically include a pouch for the gift. You can also send a package directly to the recipient. Simply enter the recipient's contact information in the shipping address when you check out.

To keep your pieces sparkling and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration. Treat your medical alert jewelry with love and care, and it will continue to shine for you!

We love being introduced to new influencers and we're always working on new and exciting partnerships. If you' re interested in working with us, please contact us.

For further information on how to become a Sofiancy retailer, please contact us with your company details.

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