Shipping Policy

ORDERING POLICY

Sofiancy is a one woman store with a master engraver. All of our items are made to order and can take up to 3 weeks to be ready for shipping. We strive to fulfill your order in a timely manner.

However, due to the special nature of our products, we ask all customers to be aware of this production window. We truly appreciate your support.

We accept payment by Paypal, Visa, MasterCard, American Express and Discover.

 

SHIPPING OPTIONS

These times don’t include the time it takes to make your piece. This page only reflects shipping transit times and pricing.

CANADA Estimated Delivery:
Free shipping over 65$ CAD*
3-8 business days
Flat Rate 11$ CAD*
3-8 business days
   
UNITED STATES Estimated Delivery:  
Free shipping over 65$ CAD*
4-6 business days
Flat Rate 11$ CAD*
4-6 business days
   
INTERNATIONAL Estimated Delivery:

Free shipping over

120$ CAD*

14-30 business days
Flat Rate 22$ CAD* 14-30 business days
*To qualify for free shipping, your order must be 65$CAD or more after discounts and promotions are applied.
**International shipping is only valid to select countries at this time. If you are unable to place your order, please contact us at hello@sofiancy.com.

 

 

SHIPPING, TAXES AND DUTIES:

All shipping rates are calculated through Canada post and all packages are insured at their full value to protect your merchandise. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

All orders include a tracking number. 

Orders to Canada and the United States will always arrive duty free! 

 
 

REFUNDS, RETURNS & EXCHANGES: 

We do not accept returns as all of our jewelry is custom made to order. However there are certain exemptions to this, feel free to contact hello@sofiancy.com to discuss your particular situation. 

Please note, all purchases made using a discount code or with a discount applied are not eligible for returns or exchanges.REPAIRS:

Sofiancy will repair any piece of jewelry purchased from the online store. We stands behind the quality of materials and craftsmanship of our jewelry and are happy to provide repairs in the event of breakage or damage. Repairs are free for defective items only.

If you damage your item, depending on the nature of the work, there will be a charge for the repair as well as possible shipping costs.

Please email hello@sofiancy.com for more information

 

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