These times don’t include the time it takes to make your piece; check product listings for estimated time before your piece ships. This page only reflects shipping transit times and pricing.
*The prices below are indicated in Canadian dollars*
3-6 Business Days
ORDERS OVER 65$ FREE
UNITED STATES 11$
4-6 Business Days
ORDERS OVER 65$ FREE
10-20 Business Days
ORDERS OVER 22$ FREE
Please keep in mind that transit times can vary greatly. Occasionally packages can be substantially delayed up to 35 days, but the usual transit time is 10 – 20 days.
When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 6 weeks.
Please check into your country’s customs and duty policies prior to purchasing. Rates for international packages and customs vary by nation, and aren’t reflected in our pricing or shipping charges.
Orders to Canada and the U.S. include tracking without signature and will always arrive duty free!
Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
Sofiancy is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.
If your package is still nowhere to be found, please contact us at email@example.com.
EXCHANGE Items showing obvious signs of wear or alteration by a jeweler other than Sofiancy will not be accepted.
If we can reuse your personalized charm and you return it to us within 30 days from the date of receipt, in new and unworn condition, we will exchange it for another model of equal or lesser value.*Please note*
Returned items must be:
Once your return is received and checked, a refund will be issued to you within 2 weeks to the same form of payment.
If your order was paid using a gift card, you will be credited back on a gift card.
Please note, we do not provide return labels. All shipping and handling charges are non-refundable.
If you have any questions, please feel free to contact us.
Items showing obvious signs of wear or alteration by a jeweler other than Sofiancy will not be accepted.
Free Shipping Over 65$ to U.S & CA
Personalized packaging, pouches and medical alert card for each order.
Crafted With Care
Assembled, packaged and engraved with love.