Your order is being prepared especially for you! All Sofiancy jewelry is made to order and it can take up to 3 weeks for your order to be fully processed and shipped.
If your order contains both engraveable and non-engraveable parts, the entire order will be processed and shipped together. We strive to fulfill your order in a timely manner.
These times don’t include the time it takes to make your piece. This page only reflects shipping transit times and pricing.
|3-8 business days|
|UNITED STATES||Estimated Delivery:|
|4-6 business days|
Free over 120$ CAD
|14-30 business days|
|Flat Rate 22$ CAD||14-30 business days|
SHIPPING, TAXES AND DUTIES:
Orders to Canada and the United States will always arrive duty free!
All shipping rates are calculated through Canada post and all packages are insured at their full value to protect your merchandise.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.
All orders include a tracking number. Please note that we are not responsible for lost or undelivered packages.
No guarantee and no reimbursement on shipping fees due to carrier delays.
**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.
REFUNDS, RETURNS & EXCHANGES:
Sofiancy jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date.
All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment. The returned item must be:
- Unworn, unused and in new condition
- In their original packaging
- Accompanied by the original packing list
If returning an order that included a gift with purchase, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the free item(s).
Sofiancy does not offer exchanges.
*Please note that clearance sale items and personalized engraved items are not eligible for Exhanges or refund.