ORDERING POLICY

Your order is being prepared especially for you! All Sofiancy jewelry is made to order and it can take up to 3 weeks for your order to be fully processed and shipped.

If your order contains both engraveable and non-engraveable parts, the entire order will be processed and shipped together. We strive to fulfill your order in a timely manner.

 

SHIPPING OPTIONS

These times don’t include the time it takes to make your piece. This page only reflects shipping transit times and pricing.

CANADA Estimated Delivery:
Free shipping over 65$ CAD*
3-8 business days
Flat Rate 11$ CAD*
3-8 business days
   
UNITED STATES Estimated Delivery:  
Free shipping over 65$ CAD*
4-6 business days
Flat Rate 11$ CAD*
4-6 business days
   
INTERNATIONAL Estimated Delivery:

Free shipping over

120$ CAD*

14-30 business days
Flat Rate 22$ CAD* 14-30 business days
*To qualify for free shipping, your order must be 65$CAD or more after discounts and promotions are applied.

 

SHIPPING, TAXES AND DUTIES:

All shipping rates are calculated through Canada post and all packages are insured at their full value to protect your merchandise. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

All orders include a tracking number. Please note that we are not responsible for lost or undelivered packages.

Orders to Canada and the United States will always arrive duty free! 

No guarantee and no reimbursement on shipping fees due to carrier delays

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

 

REFUNDS, RETURNS & EXCHANGES: 

Sofiancy jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date.

All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment. The returned item must be:

  • Unworn, unused and in new condition
  • In their original packaging
  • Accompanied by the original packing list

If returning an order that included a gift with purchase, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the free item(s).

Sofiancy does not offer exchanges.

*Please note that clearance sale items and personalized engraved items are not eligible for return or refund.