ORDERING INFO
 

SHIPPING + PRODUCTION TIMES

All pieces are made to order and typically have a 2-4 week turnaround time.
 
 
 
Canada
Free shipping over 65$ CAD
  • Production: 2-4 weeks
  • Arrives In: 3-8 days estimated business days
Flat Rate: 11$ CAD with tracking number
 
 
 
US
Free shipping over 65$ CAD
  • Production: 2-4 weeks
  • Arrives In: 4-6 estimated business days
Flat Rate: 11.00$ CAD with tracking number
 
 
International
Free shipping over 85$ CAD
  • Production: 2-4 weeks
  • Arrives In: 7-20 days estimated business days
Rate: 21$ CAD with tracking number
 
 
 

TAXES

Taxes are included in the price for Canadian customers. No sales taxes will be added to American or International orders.
 
We are not responsible for any taxes or duties that are charged on international shipments that may apply when the product enters your country.
 

 

METHODS OF PAYMENT

We accept PayPal, Visa, MasterCard, and American Express debit/credit cards.
 

 

CANCELLATIONS

We want to process your order as quickly as possible, so if you happen to change your mind, send a cancellation request to hello@sofiancy.com right away!

Note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request to let you know if your cancellation has been processed.

Unfortunately, orders that have already been shipped cannot be cancelled.

 

RETURN POLICY

 

Returns & Exchanges

Please email hello@sofiancy.com with the purchaser’s name and Order ID within 7 business days of receiving your item. All returns must be received within 14 business days of receiving the item.

We do not provide return labels.

All shipping and handling charges are non-refundable.

Returned items must be:
  • Unworn and in new condition
  • In their original packaging
  • Accompanied by the packing list with noted return authorization number
Please note that all personalized/engraved or custom items are not eligible for a return or exchange.